Refund policy

At Nestease, we want you to be satisfied with your purchase. Because our products may vary in nature, we have a specific return and refund process to ensure that genuine product issues are handled fairly.

1. Return Timeframe

Return requests must be raised within 48 hours of delivery.

Requests submitted after this period may not be eligible for return, replacement or refund except where required by applicable law.

2. When We Accept Returns

Returns are accepted only for products that are damaged or defective.

We do not generally accept returns simply because a customer has changed their mind, ordered the wrong product, or no longer wants the product.

The product must be:

The product purchased from Nestease
Damaged or defective
Reported within 48 hours of delivery
Supported by the required evidence described below

3. Unboxing Video Requirement

For damaged or defective product claims, an unboxing video is required.

The video should ideally:

Begin before the package is opened
Clearly show the shipping package
Show the package being opened
Show the product and its condition
Clearly demonstrate any damage or defect

Photos may also be requested to assist with inspection.

Claims without adequate evidence may be difficult to verify and may not qualify for a refund or replacement.

4. How to Request a Return

To request a return, contact us within 48 hours of delivery at:

nestease.in@gmail.com

Please provide:

Order number
Customer name
Description of the issue
Photos/videos showing the issue
Unboxing video
Any other information reasonably requested by our support team

Do not send a product back without receiving return instructions from us.

5. Inspection and Approval

Once we receive your claim and supporting evidence, we may review the issue and, where necessary, inspect the returned product.

Refunds or replacements are processed after inspection and approval.

We reserve the right to reject claims where the product is found to have been damaged through misuse, improper handling, normal wear and tear, unauthorized modification or circumstances unrelated to a manufacturing/product defect.

6. Refunds

If your refund is approved:

Refunds are credited to the original payment method within 7 business days after approval.

The time required for the amount to appear in your account may vary depending on your bank or payment provider.

7. Replacements

Where appropriate and subject to product availability, we may offer a replacement instead of a refund.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

8. Return Shipping Costs

For an approved damaged or defective product claim, Nestease will [COVER / REIMBURSE / PROVIDE RETURN SHIPPING] in accordance with the instructions provided by our customer service team.

For returns that are not covered by this policy, the customer may be responsible for applicable return shipping costs.

9. Non-Returnable Items

Unless required by applicable law, the following may not be eligible for return:

Products damaged through customer misuse
Products showing signs of use inconsistent with the reported defect
Products modified or altered after delivery
Products returned without authorization
Products for which the return request was made after 48 hours
Products without required evidence where evidence is necessary to verify the claim
[ADD ANY CATEGORY-SPECIFIC NON-RETURNABLE PRODUCTS]

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, contact us within 48 hours of delivery at nestease.in@gmail.com with your order details and supporting photographs/video.

We will review the issue and provide an appropriate resolution where the claim is verified.